Free delivery on all orders

Frequently Asked Questions/Testimonials

What are your delivery costs?

For orders over £25.00, we offer free standard delivery within the UK. For orders under £24.99, our standard delivery cost is £3.95. If you require International delivery, please ask us for a quote prior to placing your order.

Can I track my order?

When your order is despatched, you will receive a despatch confirmation email with a link to track your goodies.

When will I receive my order?

We aim to process and despatch all orders within 48 hours Monday-Friday.

Faulty or Damaged Goods?

In the unfortunate event that your order is faulty or damaged, please contact us at hello@jurassictradingco.co.uk for further assistance.

What is your Returns Policy?

If you change your mind, you can send your order back to us in its original condition with proof of purchase within 28 days for a refund (you will have to pay return postage and we advise obtaining proof of postage). Please contact us prior to returning any goods.

Our full Returns Policy can be found on our Terms and Conditions page.

How long will it take to process my refund?

We aim to refund all orders within 5 days of receipt. We will always email you confirmation of safe receipt of any returned items.

Do I need a PayPal account to make payment?

You do not need a PayPal account. When you click on the PayPal link to complete your purchase, you will be directed to PayPal however it will then give you the option to either pay via your PayPal account or pay using a debit or credit card. You then click on the relevant method of payment and follow the on-screen instructions.

Testimonials

Thanks for the fantastic ornaments – I love your “stuff” – Mrs D from Axminster

Perfect thank you. Parcel arrived today & is lovely – Mrs S from Worcester